FAQs & Shipping

Q: How do I check the status of my order?

Upon placing your order, please allow up to 2 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email or FaceBook messenger. To get your tracking number, simply chat live with our customer support or email us at support@shopptique.com and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

Please allow up to 24 hours for your order to be processed, and an additional 48 hours to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 5-12 business days. For International orders, please allow up to 7-21 business days. In some extreme cases, which includes unexpected circumstances, the delivery time can take up to two months, but this is a rare case. The average delivery time frame is about 5-15 business days across the globe. (However, make sure your shipping address information is entirely correct to ensure a faster, safer delivery!) If your order hasn't arrived within sixty days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Q: What are your Payment Methods?

We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.

Q: How do I place an order?

After deciding the product(s) quantity, and shipping method, simply click the "Add to Cart" button that can be found at the bottom of each of the product descriptions then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

Q: What is the currency of the store? Can I pay in another currency?

All prices will be shown in your local currency depending on which country (GEO IP address) you are for your convenience. However, when you check out, you will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

Q: Can I promote your products?

Yes - if you want to promote our products and get a share of the profit please contact: support@shopptique.com

Q: How do I check the status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at support@shopptique.com to check the status of your order.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

Q: Do you deliver products internationally?

Shopptique successfully ships multiple orders worldwide each day. We have many happy customers in every corner of the world!
Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.

Q: Why was I charged $X.XX and $XX.XX appears in Paypal or on my invoice?

This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.

Q: I've placed an order with multiple items recently, can I combine them into one package?

Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.

Q: I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

Q: How secure is my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit.

Q: Does Shopptique provide a quality guarantee for all the products being sold?

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: How can I get in contact with you?

We handle customer service through emai and text support. Send us an email at support@shopptique.com with any questions or concern that you have.

Q: Do you offer a refund if I don't like the product?

Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for
complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us
here and we will get back to you as soon as possible.